CUSTOMER CARE
Our customer care team is available from 11 am-6 pm, five days a week.
We’re on hand to assist with…
- Size and fit advice
- Detailed product information
- Delivery questions
- Exchange and return queries
- Placing orders
Email: customercare@afterdark.co.in
Call us on +91 8287929895, 11 am – 6 pm, Mon-Sat
Whatsapp us on +91 8287929895, 11 am – 6 pm, Mon-Sat
Facebook / Instagram : afterdark.co.in
Pinterest / Twitter : SleepAfterDark
WEDDING & TROUSSEAU SHOP
Our experts are here to help you:
- Organize special fittings at our Delhi Store
- Find the perfect sleepwear for your trousseau
- Choose your honeymoon must-haves pieces
- Select hand-picked gifts for your family or friends
- Selecting styles for your bachelorette
Call/Whatsapp us on +91 8287929895, 11 am – 6 pm, Monday-Friday.
OTHER INQUIRIES
Feedback and suggestions
Potential contributors – photographers, fashion journalists or editors, suppliers’
partner@afterdark.co.in
If you are interested in working at AFTER DARK or carrying out an internship with us, please write to us at admin@afterdark.co.in
DELIVERY
ORDER TRACKING
Once your order has left us, you will receive an email containing an air waybill number to track its progress online. If you are a registered customer, you can also follow your delivery by signing into your account, selecting My Account and then Orders.
Our shipping partners, DELHIVERY/FEDEX/SHIPROCKET/TIRUPATI/ECOM XPRESS/DTDC, will call you to confirm a preferred time to you for pickup or drop off a package.
FREE SHIPPING
We offer free shipping for all orders within India. To be notified by email, simply sign up to our newsletter on the homepage. International orders are charged shipping as per order value slab, and these are displayed on the shipping page/checkout page while completing your order.
FAILED DELIVERY
As a small business, we request and appreciate all customers to opt for CoD mindfully and to receive their order which has been shipped by us with love.
Undeliverable/undelivered orders are sent back to our warehouse along with the reason as stated by our shipping partner. This is confirmed with the customer after which the order is either cancelled or re-attempted for delivery.
Please note, we allow up to 1 repeat orders/re-attempts for both undelivered prepaid orders as well as undelivered CoD orders.
CASH ON DELIVERY ORDERS
We accept Cash on Delivery and this may be subject to a charge.
As a small business, we request and appreciate all customers to opt for CoD mindfully and to receive their order which has been shipped by us with love.
RETURNS
Returning an item couldn’t be easier. Try your purchases on in the comfort of your own home and if you need to send them back, you have 5 days from the date you received your order to exchange or return. We will collect from your home, work or an alternative address for free. However, If 5 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Please make sure your items are returned new, unused and with all AFTER DARK garment tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to you.
Please contact our customer care team by emailing us on customercare@afterdark.co.in if you have any further questions.
RETURNING YOUR PURCHASE
Should you need to return your purchase, you have 5 days from purchasing your order to arrange your exchange or return, book your complimentary collection and send your items back to us.
Please follow the steps below to return your purchase.
Write to us at customercare@afterdark.co.in with the following specifications;
1. Subject line: Order Id & Name of Product to be returned
2. State the reason for return; additional feedback will be much appreciated!
That’s it! Lay back and let us do the rest!
Store credit codes will be issued of the return value, once the garments are received back at our studio and have passed required quality checks. You can then place a fresh order using the store credit within 30 days/1 month of receiving this code.
Note* : There are no charges associated with returns.
We prefer that items are returned to us via our own service so that they are protected and insured. Your package will be picked up by our logistics partner. Please do not send your purchase back to After Dark yourself. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
INTERNATIONAL SHIPPING
We charge a base shipping charge of Rs 5000 for all international orders. There may be additional charges to this base charge depending on the size/weight/value of order and delivery country/zip code.
For customs clearance and any charges related to that, we advise you to check with your local authorities before placing the order.
All international orders are one time fulfilment orders. We do not accept exchanges or returns.
RECEIVING A REFUND
A bank refund is done only in case a product ordered is not available in stock and you don't wish to choose an alternate. Refund will be credited to the original payment method or as store credit to your AFTER DARK account.
A 2% convenience charge may be deducted from the total refund amount.
Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
Late or missing refunds (if applicable)
If you haven’t received a refund yet despite the confirmation e-mail from us, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@afterdark.co.in.
OUR POLICY
All items must be returned new, unused and with AFTER DARK tags still attached. Returns that do not meet our policy will not be accepted and sent back to the customer.
Repeated Returns
We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your AFTER DARK account.
Late Returns
Your purchase should be sent back to us within 5 days of receiving your order. Returns outside of this period shall not be accepted under any circumstance.
Clothing
Please take care while trying on items as all products must be returned in a new and unused condition with AFTER DARK tags still attached.
Colors
We have made every effort to display the colors of our products that appear on www.AFTERDARK.CO.IN as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor’s display of a color will be completely accurate.
Custom Orders
Orders placed as custom orders have the flexibility of changing designs ad mixing up colours, embroideries and fabric type along with silhouettes - all depending on availability which is confirmed by the design team beforehand. Pease note, all custom orders should be of minimum value Rs 10,999/- , should be 100% prepaid and are non-exchangeable/returnable. We do allow 1 round of alteration is fit is an issue.
Sale Clearance
Products marked as ‘Sale’ or 'Clearance' cannot be returned or exchanged.
WEDDING & TROUSSEAU SHOP RETURNS
In addition to our standard 5 day returns policy, we offer an extended Bridal Shop returns policy to make life easier for brides shopping with us. Orders placed from the website or bought at the store in Delhi can be returned only for alterations/exchanges for additional 5 days. All products must be returned in a new and unused condition with AFTER DARK tags still attached.
This policy does not apply to custom orders.
FAQs
Privacy Statement
WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at customercare@afterdark.co.in or mailing us at:
After Dark by Raensook
619/19 v&po Chattarpur Delhi Delhi IN 110030
DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SHOPIFY
Our store is hosted on Shopify. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us on customercare@afterdark.co.in or by mail at
After Dark by Raensook [Re: Privacy Compliance Officer] 619/19 v&po chattarpur Delhi Delhi IN 110030